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About KTLO Solutions

KTLO Solutions is a consulting firm providing business continuity and emergency management solutions for businesses of all sizes. With decades of experience, we offer expert guidance and solutions to ensure that businesses can effectively manage and overcome unexpected challenges.


Justen R Noakes

President / CEO

Justen Noakes has over three decades of experience in the retail industry, including supply chain logistics, project management and emergency management. Mr. Noakes has extensive expertise in building and managing world class business continuity and emergency management programs from the ground-up. He has led a top rated retailer through some of the largest disasters in the United States, including Hurricanes Rita, Ike and Harvey, the COVID-19 Pandemic, Winter Storm Uri and the Uvalde Robb Elementary School Shooting just to name a few.

With extensive experience and knowledge in the development, implementation and leadership of effective enterprise level emergency preparedness and crisis management programs, KTLO Solutions can help you develop the tools you need to help your business thrive during a disaster, not just survive.


Three decades of retail grocery experience.

Ten plus years of non-profit organizational development and leadership.


Business Continuity and Emergency Management

Justen Noakes - President / CEO
Julie Kay Roberts - PSEMA


Julie Kay Roberts


JK Roberts, LLC

Julie Kay Roberts is a strategic communications and emergency management veteran with two decades
of experience in the public and private sector. After a decade of serving in state and federal
government positions, Roberts returned to the private sector as President of JK Roberts, LLC,
specializing in strategic planning, crisis communication, emergency management, media relations, and
risk assessments with continuity planning.

Roberts has served as the Deputy Chief of Staff and Director of Communications for the
National Oceanic and Atmospheric Administration (NOAA) where she developed and implemented the
agency’s strategic communication plans for on-going operational programs. Ms. Roberts developed a strategy for a public-private function within the Communications Office to build on existing relationships while expanding
new partnerships.


Prior to NOAA, Ms. Roberts served as the External Affairs Director for the Florida Division of Emergency Management where she built a robust private-public partnership office. When the 2016
Pulse Nightclub mass shooting occurred the relationships cultivated with the private sector came
together to support survivors and victims’ families. The best practices developed during the incident
would go on to be used in other mass shooting events.


Strategic planning, crisis communication, emergency management, media relations, and
risk assessments





Josh Brown

Director - Texas ESD Consulting

Josh Brown brings over 25 years of management experience and a 20-year commitment to the fire service. His passion for community service and dedication to public safety have shaped his remarkable career. Josh's fire service began as a volunteer firefighter in 2003. As Treasurer and an active VFD Board member, he contributed significantly to the volunteer fire department, helping the ESD transition into a career-paid fire service in 2012.


In 2016, Josh moved full-time to become the General Manager of Bexar County ESD No. 2, overseeing government operations and helping transform the ESD into one of Texas's largest districts.


As the Emergency Services District General Manager, Josh oversees government operations, including financial management, government compliance, information technology, contract management, facility construction, risk mitigation, human resources, legislative advocation, as well as leadership and technology training.


He also serves as the Executive Director of the Bexar County Emergency Services Districts Association (BCESDA), advocating legislatively for ESDs at the state and county levels.


Your Trusted Advisors


Building Resilient Businesses

Josh Brown - Texas ESD Consulting


At KTLO Solutions, our mission is to empower businesses with robust continuity and emergency management plans, enabling them to withstand and recover from disruptions with minimal impact on operations.

We are dedicated to providing strategic guidance and practical solutions that align with the unique needs of each business, ensuring comprehensive preparedness and resilience.


Client-Centric Approach

We prioritize the needs of our clients and are committed to delivering tailored solutions that drive sustainable business success.

Excellence and Innovation

We strive for excellence in all aspects of our work and continuously seek innovative ways to enhance the resilience and adaptability of the businesses we serve.

Collaborative Partnerships

We value collaborative partnerships and work closely with our clients to foster a culture of preparedness, responsiveness, and continuous improvement.

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